Returns

You have the right to return your order within 14 days of purchase. 

As per your statutory rights, you have 14 days from receipt of your item to notify us of your return via hello@fermain.co. You then have 14 days from this communication to return your item to us at:

Fermain
14C Copt Elm Close
Cheltenham
GL53 8AD

The customer is liable for all returns costs. We recommend using a tracked service for returns to ensure traceability for both parties.

We request that you detail your order number and your request for a refund within your return package. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Refunds will be processed in a timely manner.

.rich-text-section h2.rich-text__heading--large { text-align: left; }